Refund policy
REFUND & RETURN POLICY
At Nexora Vibe, we want you to feel confident when shopping with us. Because our products are consumable dietary supplements, we have specific return and refund conditions to protect product quality, safety, and hygiene.
RETURN ELIGIBILITY
We accept returns for unopened and unused products within 30 days of delivery.
To be eligible for a return, the product must be:
• Unopened
• Unused
• In its original packaging
• With the safety seal fully intact
• Accompanied by proof of purchase
Once a supplement product has been opened, used, unsealed, or tampered with, it is considered final sale and cannot be returned for health, safety, and quality-control reasons.
HOW TO REQUEST A RETURN
To request a return, please contact us at:
info@nexoravibe.store
Please include:
• Your order number
• Your full name
• The reason for the return
• Photos of the product, if applicable
Please do not send any product back before contacting us and receiving return instructions from our team. Items returned without prior authorization may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order arrives damaged, defective, leaking, incomplete, or you received the wrong product, please contact us as soon as possible at:
info@nexoravibe.store
Please provide your order number and clear photos of the product and packaging so our team can review the issue and determine the appropriate resolution.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Opened supplement powders
• Used products
• Products with a broken, removed, or missing safety seal
• Products not in their original packaging
• Gift cards
• Items purchased from unauthorized sellers
Sale items may also be subject to separate return conditions stated at the time of purchase.
EXCHANGES
We do not offer exchanges for products that have been opened or used.
If you ordered the wrong product and it remains unopened, unused, and has its original safety seal intact, please contact us within 30 days of delivery. We will review your request and provide instructions if the return is eligible.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery, subject to applicable consumer protection laws.
However, sealed consumable products may not be eligible for return once they have been opened or unsealed after delivery where applicable law permits this exception.
Where a return is permitted, the product must be unopened, unused, in its original packaging, and have the safety seal intact.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
If you have not received your approved refund after 15 business days, please contact us at:
info@nexoravibe.store
CONTACT US
If you have any questions about our Refund & Return Policy, please contact us:
Nexora Vibe
Email: info@nexoravibe.store
Website: nexoravibe.store