Shipping policy

SHIPPING POLICY

At Nexora Vibe, we work to process and ship your order as quickly as possible.

ORDER PROCESSING

Orders are generally processed within 24–72 hours after payment is successfully received.

Once your order has been processed and shipped, you will receive shipping information and tracking details when available.

SHIPPING & DELIVERY

Estimated delivery time:

• Order processing: 24–72 hours
• Estimated transit time: 6–15 business days

Delivery times may vary depending on the destination, shipping carrier, customs processing, weather, and other circumstances outside our control.

The estimated delivery timeframe is not a guaranteed delivery date.

TRACKING

Tracked shipping is included with your order.

Once your order has been shipped, tracking information will be provided when available. Tracking updates may take some time to appear after the carrier receives and scans the package.

CUSTOMS, DUTIES & IMPORT CHARGES

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

SHIPPING DELAYS

While we work with shipping carriers to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Shipping carrier delays
• Customs processing
• Weather conditions
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other unforeseen circumstances

If your package is delayed, please check the tracking information first. If you need additional assistance, contact our customer support team.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or reshipping charges may apply.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, leaking, incomplete, or you receive the wrong product, please contact us as soon as possible.

Please include your order number and clear photos of the package and product so that we can review the issue and assist you.

RETURNS & REFUNDS

Returns and refunds are handled according to our Refund & Return Policy.

Because our products are consumable dietary supplements, opened or used products may not be eligible for return.

For complete information about return eligibility and refunds, please review our Refund & Return Policy.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Nexora Vibe

Email:
info@nexoravibe.store

Website:
https://nexoravibe.store